The most convenient way to file a claim for compensation is through our Web Service. Log in to the Web Service using your banking codes, provided that you have medical expenses or accident insurance granted by Mandatum or Kaleva. You can file a claim for compensation even if you are not the owner of the policy under which you are insured. In this case, you will not be able to see the details of the contract in the Web Service, but you can still apply for compensation. File a claim for compensation as a private customer even if the policyholder or beneficiary is the company you represent.
We will begin to process your claim after you have submitted all the necessary documents. The claim for compensation must be filed within one year of when the expenses arose. More information on claiming a life insurance benefit is available here.
Log in to the Web Service and select ‘Claims matters’ from the menu at the top. Fill in a new claim form by clicking on ‘New claim’ under the ‘Earlier claims’ table. If you wish to apply for a claim extension concerning a prior illness, select the correct claim from the table and then select ‘Claim extension’ from the summary that opens up below.
Fill in all fields of the claim form. If you are submitting a follow-up claim to a previous claim, check the contact information and bank details and update them if necessary.
Send the claim form from the summary page. After you have sent the claim application, you will be informed about whether any attachments are needed.
We recommend that you scan or photograph the attachments and send them to us electronically along with your claim form. Please note that we do not always ask for attachments to be sent.
If sending attachments electronically is not possible, you can send them to the postal address stated on the claim form confirmation page.
You will receive a decision on your claim after we have processed your application. The claim decision will appear in the Web Service archive on the next weekday after the application has been processed