Reporting suspected misconduct (whistleblowing)

Reports of misconduct, violations or breaches of regulations obtained through our Whistleblowing channel help us maintain and improve transparency and a high standard of ethics in Mandatum Group’s (“Mandatum”) business. You play an important role in our success. We take all suspicions of misconduct and violations seriously and want to offer an easy-to-use and confidential channel for reporting them in order to be able to address prohibited and harmful conduct.

What can you report?

You can report suspected misconduct, violations and unethical conduct within Mandatum and the Group companies.

We encourage our personnel and external stakeholders to use the whistleblowing channel in cases where information about a violation has been obtained during work or in connection with work. If the suspicion is justified and the report has been made in good faith, there will be no negative consequences for the whistleblower.

Please note that Mandatum’s whistleblowing channel is not intended for the submission of customer feedback, claims or personal disputes. If the whistleblowing channel is used to submit a report that cannot be processed through it, the best efforts are made to direct the report to the right process.

You can leave customer feedback and a contact request here: 
Feedback - Mandatum Life.

How to report?

We encourage you to report openly and, if you wish, to include your name and contact information. The report is confidential also in cases where the whistleblower discloses their identity. You can, however, also report anonymously. The whistleblowing channel is managed by an external co-operation partner. You can also save documents to support your report in the whistleblowing system. The system is not connected to Mandatum Group’s IT systems, nor does it save IP addresses or other information that could be used to identify the person who sent the message.

You can submit a report on suspected misconduct here:

Whistleblower Act

The whistleblower is also protected by legislation in situations that fall under the scope of the Whistleblower Act (1171/2022) and meet other statutory requirements. There are three requirements for receiving statutory whistleblower protection: (i) a legitimate reason to believe that the information about a violation is true, (ii) the information about a violation is included in the scope of the Whistleblower Act and (ii) the whistleblower is reporting a breach they have discovered in the course of their work.

Areas that fall within the scope of the Whistleblower Act include:

  • financial services, products and markets
  • prevention of money laundering and terrorist financing
  • product safety and conformity
  • consumer protection, and
  • the protection of privacy and personal data, and the security of network and information systems.

Please note that the office of the Chancellor of Justice has a separate centralised whistleblower channel for situations in which

  • the whistleblower has no opportunity to report through the internal whistleblower channel
  • the whistleblower has a legitimate reason to believe that no measures have been taken on the basis of the internal report within the time limit
  • the whistleblower has a legitimate reason to believe that there are no means to effectively address the violation on the basis of the report
  • the whistleblower has a legitimate reason to believe that they will be at risk of retaliation due to the report.