How to file a claim for life insurance

1. Fill in the claim form

   Fill in the form to claim for compensation in the event of death either on paper or electronically. Please note that even if you fill in the form electronically, you must still print it out and sign it.

   Scan or take a photo of the claim form and save it to your computer if you plan to send it to us through our Web Service. You must be our customer in order to use the Web Service. Alternatively, you can send the application to us by post.

2. Include attachments

   • Official certificate showing the family relationships of the insured person from the age of 15 on (same as for estate inventory)
   • Beneficiaries’ population register extracts if information on whether a beneficiary is alive is not indicated in the deceased’s population register extracts or if the beneficiary is not next of kin. Population register extracts must not be more than three months old.
   • A copy of an identity document (valid passport, ID card or driving licence) for each beneficiary and guardian of a beneficiary who is a minor
   • If the beneficiary is a company, a copy of the trade register extract (must not be more than three months old)
   • In the case of life insurance taken out against an accident, a final death certificate and forensic autopsy report are also required.
   • If divorce proceedings between the deceased and his/her spouse were initiated prior to the insured’s death (reconsideration period in progress) and the spouse is a beneficiary, the matter must be mentioned in the claim form.

3. Send them to us via the Web Service or by post

   Log in to our Web Service and send us the insurance claim form along with any attachments in a message.

   If you are sending the claim form by post, send the stamped envelope to the address:

   Mandatum Life Insurance Company Limited/Kaleva
   Asiakasposti / 2011
   Kalevantie 3
   FI-20520 Turku