Invoicing of private customers

E-invoice

An e-invoice is an electronic invoice sent to your online bank and it differs from a paper invoice only in its mode of delivery. All of the information is already in the invoice, so all you need to do is review and confirm it. You can begin using e-invoices when you conclude an eInvoice agreement in your online bank. 

How to conclude an e-invoice agreement in your online bank:

1. Log in to your online bank and then add a new e-invoice agreement.
2. Select Mandatum Life Insurance Company Limited (Mandatum Henkivakuutusosakeyhtiö) or Mandatum Life as the invoicer.
3. For the e-invoice agreement you need the reference number of your policy, which can be found on the latest invoice from Mandatum. You can also find the invoice information in Mandatum’s Web Service archive.
4. After activating e-invoicing, all you need to do is review and confirm the invoices in your online bank. If you wish, you can also choose to have the invoice paid automatically.

Direct payment

Direct payment is the right choice for you if you want your invoices to be paid automatically, but you do not use online banking. With direct payment, the bank pays the invoice from your account automatically according to your agreement. You will receive a payment notice by mail before every payment is due or advance notification of payments once a year.

You can start using the direct payment method by concluding a direct payment agreement with your bank. For that you will need your insurance policy reference number, which you will find on your paper invoice.

Paper invoice

If you wish, you can also choose a paper invoice. The paper invoice is the only invoicing method for some life and pension insurance policies that have been valid for a long time.

Invoicing of corporate customers

Online invoice

An online invoice is like the eInvoice for private customers, and it can also be sent in file format. You can begin using online invoicing easily in our Web Service. You can find it by selecting first ‘Policies’ and then the policy you want. If the selected agreement does not show an online invoicing function, you can activate online invoicing by calling our customer service at the number 0200 31190. You can also fill in and return the form below.

Use of the Web Service requires concluding a user agreement. In addition, online invoicing requires that your company has concluded an online invoicing agreement with an online invoicing operator.

• Log in to the Web Service
• Make a web service user agreement
• Online invoicing agreement

We recommend using the Firefox browser to fill out the form.