Paperless service

Paperless service

The paperless service sends your documents electronically to the Web Service. We will inform you by email when you have received new information to read. The service is free.


Benefits of the paperless service

Your documents are easy to keep track of in your Web Service Archives

You can access your documents wherever and whenever you wish

You stay informed of important documents through email notifications

Log in to the Web Service

Why is it a good idea to adopt the paperless service?

The paperless service is an easy, convenient and environmentally friendly way to keep track of your insurance matters. You can access your documents wherever and whenever you wish in the Web Service archive. The Web Service can be accessed via personal computer, smart phone and tablet at any hour of the day. You can log in to the Web Service using your personal banking codes at

Can I receive all my future mail electronically?

It is possible that you will still receive insurance mail in paper format. The paperless service is being developed further and will cover nearly all of our insurance mail in the future.. You will continue receiving your invoices in paper format if you have not yet chosen eInvoicing. You can activate eInvoicing conveniently in your own online bank.

What if I do not wish to start using the paperless service?

We recommend the paperless service as a convenient and environmentally friendly way to keep track of your insurance matters. However, if you do not wish to start using the paperless service, log in to our Web Service using your online banking codes at In the Web Service, click on your name and select Client information – Paperless service. Tick the box to deactivate the service.

How does the paperless service work?

The paperless service saves your documents in the Web Service, and printed documents will no longer be posted to you*.
You will get an email notification when you receive a document. The email’s subject field shows the topic of the message. Please make sure your email address is up to date and correct and check that there is space in your inbox for new messages; we do not provide separate notification if messages fail to arrive.

We will not send you marketing messages without your prior consent. You may, however, receive service message emails linked to your account, such as information on current benefits and services.


Currently you can receive the following e-documents:
  • Policies
  • Annual bulletins and other important bulletins
  • Documents concerning claims for compensation


Invoices will still be sent to you by post. By selecting eInvoices in your online bank, you can also receive invoices from us in electronic format.

*We will continue to send you documents not listed above for the time being. The paperless service is developed continuously and will cover all of our printed material in the future.

Good to know

You can save your online documents in pdf format in a location of your choice by opening the document and selecting ‘Save’. You can also print out the document if necessary.

Notifications on new documents are sent through an open network. These email messages do not contain insurance or compensation information but they do reveal that you have a client relationship with Mandatum Life.

Your documents are stored on the Web Service as follows:

  • Invoices and claims decisions at least 2 years
  • Other documents usually at least 6 years

The paperless service is currently available only to private customers. The service will be made available to corporate customers at a later date.

Some products are electronic products and thus automatically included in the paperless service.

  1. Log in to the Web Service

    Log in to Mandatum Life’s Web Service using your personal banking codes.

  2. Select your name

    When you have logged in, select your name from the top right-hand corner.

  3. Select "Client information"

    Select Client information from the drop-down menu.

  4. Select ‘Paperless service’

    Go to the ‘Paperless service’ tab and click the option ‘I wish to start using the paperless service’.

  5. Check your email address

    Check that the email address in ‘My account’ is up to date, because that is the address we will use to send you notifications on new documents.

  6. Save

    Remember to save the information.

Paperless service

Activate the paperless service on the Web Service

Log in to the Web Service