Updating and protecting devices
- Always use the latest versions of Mandatum’s mobile apps.
- Always be sure to update your devices’ operating system and apps with the latest manufacturer versions.
- Only download apps from reliable sources (App Store or Google Play).
- Install antivirus software on your devices if possible.
- Protect your devices with automatic locking, which means that the devices will be automatically locked after a certain period of inactivity. Make sure that unlocking requires entering a password or passcode into the device.
- Change the devices’ password or passcode into one that is difficult to guess. Make sure that the ’require password’ or ’require passcode’ feature is on.
- Do not lend your device to others. Spyware, for example, can be installed on your device or data can be stolen from it very quickly.
- Make sure that devices that enable biometric authentication (such as facial recognition or fingerprint) only contain your personal biometric IDs.
- Log out of apps when you stop using them.
- Clear the device’s memory by restoring factory settings, for example, when you sell the device.
Logging in to the mobile services
Use of the mobile services requires logging in with a personal passcode, biometric authentication or strong electronic authentication.
- You can change your login method or passcode in the mobile service. Changing the login method or passcode requires strong electronic authentication.
- Choose a passcode that is difficult to guess and is not used elsewhere.
- Do not save the passcode on your mobile device.
- Do not disclose your passcode to anyone. Change the passcode if you suspect that someone knows it.
Logging in to the mobile services (biometric authentication)
- Mandatum's mobile services allow biometric authentication, such as fingerprint or facial recognition.
- The biometric authentication feature can be enabled when logging in for the first time.
- The feature can be enabled or disabled later by changing the login method in the mobile service.
Confidential information and how to secure it in the mobile app
- All data stored by the app is encrypted.
Security features of the mobile service
Time-out after non-use
The user will be automatically logged out of the Mandatum Money mobile service if the app has not been used for 15 minutes. The purpose of the time-out feature is to prevent misuse of the information contained in the app.
In the Trader securities trading service’s apps (TraderONE, TraderGO), the user can set the time after which the user will be logged out of the service.
Connection security
The connection between Mandatum and the customer’s mobile device is protected using a secure connection. With this protection, no outside party can see the information your app receives.
Personal passcode
The connection between Mandatum and the customer’s mobile device is protected using a secure connection. With this protection, no outside party can see the information your app receives.
© Mandatum Group
Updated 15 July 2026