Updating and protecting devices
- Always use the latest versions of Mandatum’s mobile apps.
- Always be sure to update your devices’ operating system and apps with the latest manufacturer versions.
- Only download apps from reliable sources (App Store or Google Play).
- Install antivirus software on your devices if possible.
- Protect your devices with automatic locking, which means that the devices will be automatically locked after a certain period of inactivity. Make sure that unlocking requires entering a password or passcode into the device.
- Change the devices’ password or passcode into one that is difficult to guess. Make sure that the ’require password’ or ’require passcode’ feature is on.
- Do not lend your device to others. Spyware, for example, can be installed on your device or data can be stolen from it very quickly.
- Make sure that devices that enable biometric authentication (such as facial recognition or fingerprint) only contain your personal biometric IDs.
- Log out of apps when you stop using them.
- Clear the device’s memory by restoring factory settings, for example, when you sell the device.
Logging in to the mobile services
Use of the mobile services requires logging in with a personal passcode, biometric authentication or strong electronic authentication.
- Choose a passcode that is difficult to guess and is not used elsewhere.
- Do not save the passcode on your mobile device.
- Do not disclose your passcode to anyone. Change the passcode if you suspect that someone knows it.
- You can change the passcode in the mobile service. Changing the passcode for the service requires strong electronic authentication.
Creating a new passcode and changing an existing one in the Trader apps requires logging in to the service using strong electronic authentication.
Logging in to the mobile services (biometric authentication)
- Mandatum's mobile services allow biometric authentication, such as fingerprint or facial recognition.
- The biometric authentication feature can be enabled when logging in for the first time.
- The feature can be enabled or disabled later in the mobile service’s login view.
Confidential information and how to secure it in the mobile app
- All data stored by the app is encrypted.
If the mobile device is lost or stolen
If your mobile device is stolen, you can lock the mobile application login so that no one can log in using your passcode or biometric identifier. The locking feature can be activated in Mandatum’s Web Service:
- Log in to Mandatum’s Web Service and click on your name in the upper right-hand corner of the Web Service. Select Client information from the drop-down menu. To lock the mobile app login, go to the Mobile apps tab.
- After locking the app, the next login requires strong electronic authentication (online banking codes or other identifiers).
- You can also lock your mobile app login by calling Mandatum’s customer service or Trader’s customer service.
- All actions performed using Mandatum’s apps shall be binding on the user.
- Please note that disabling your online banking codes does not automatically prevent the use of Mandatum’s mobile services.
Security features of the mobile service
Time-out after non-use
The user will be automatically logged out of the Mandatum Money mobile service if the app has not been used for 15 minutes. The purpose of the time-out feature is to prevent misuse of the information contained in the app.
In the Trader securities trading service’s apps (TraderONE, TraderGO), the user can set the time after which the user will be logged out of the service.
Connection security
The connection between Mandatum and the customer’s mobile device is protected using a secure connection. With this protection, no outside party can see the information your app receives.
Personal passcode
The connection between Mandatum and the customer’s mobile device is protected using a secure connection. With this protection, no outside party can see the information your app receives.
© Mandatum Group
Updated 27 May 2024