Mandatum has been awarded with the Gold Award in Scandinavian Financial Research’s “Institutional Investment Services, Finland 2023” customer study. In the study, approximately 100 Finnish institutional investors evaluated 18 asset management service providers with nine quality criteria. Mandatum ranked second in the “Large” service provider group with a total score of 4.01 out of 5.
Mandatum received particular praise for its customer service, investment performance over the short and long term, clarity of the investment process, ability to take a market view and reporting services.
“Our upward development in the study indicates that we have been able to improve the quality of our investment process, client interface and back-office year by year. This achievement is a testament to the cooperation between all of our different functions. A big thanks also belongs to our customers and clients”, Lauri Vaittinen, CEO of Mandatum Asset Management, says.
The share of institutional investors using Mandatum as their asset manager has grown significantly over the past eight years: 54 percent of institutional investors participating in the study said that they now use Mandatum’s wealth management services. In 2015, the corresponding figure was 13 percent. Mandatum ranked first in terms of its net result in the question predicting the development of business collaboration over the next year: the difference between the number of customers predicting to increase and decrease collaboration with Mandatum was the largest in the study.
Lauri Vaittinen, CEO, Mandatum Asset Management, firstname.lastname@example.org, +358 50 382 1674
Niina Riihelä, Senior Vice President, Marketing and Communications, email@example.com, +358 40 728 1548
Mandatum is a major financial services provider that combines expertise in money and life. Mandatum offers customers a wide array of services covering asset and wealth management, savings and investment, compensation and rewards, pension plans and personal risk insurance. Mandatum offers services to corporate customers, retail customers as well as institutional and wealth management customers. At the center of Mandatum's success are highly skilled personnel, strong brand, and investment track record.